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Patient Engagement Analytics

Elevating Your Business with Cutting-Edge Analytics

SCALE Patient Access Analytics Platform

Our comprehensive healthcare data analytics platform empowers MSOs with end-to-end insights across essential areas to enhance financial performance and patient engagement.

Call Center Analytics:

Gain real-time insights into call handling efficiency, wait times, and patient satisfaction to streamline operations and improve the patient experience.

Track and optimize acquisition pathways and referral sources to identify high-value patterns, streamline patient onboarding, and support sustainable growth.

Address revenue leakage by identifying trends in denials and collection delays, minimizing revenue loss, and boosting financial performance with data-backed strategies.

Improve patient entry points and reduce wait times by analyzing metrics on appointment availability and flow, ultimately enhancing accessibility and care delivery.

Leverage engagement and loyalty insights to implement targeted retention strategies, fostering long-term patient relationships and care continuity.

Explore Our Data Analytics Platform
  • Denials by CARC Codes
  • My Work Queue
  • Denials grouped by category and message code for any period of time
  • Detail view of payer, procedures, accounts, check number, rendering provider, source file, claims, etc.
  • Denial details above plus free form text to update in application
  • Denial status (Unassigned, Assigned, On hold)
  • Claim and Patient Information
  • Ties denial to claim including claim level billed charges, paid and adjustments.
  • Provider Level Adjustments – including all adjustments made to providers
  • Cube creating a live relationship between all data above.
  • Power BI Visuals: Trended Reports
  • Payments by - Payor, doctor, year, denial amount, claim, CPT
  • Denials by - Payor, doctor, year, denial amount, claim, CPT
  • Denials breakdown - Coding, improvements, category, insurance groups
  • Power BI Visuals: Trended Reports

Features

Recent Wins

Successfully implemented a proprietary denial management platform with real-time RCM dashboard reporting.

Orthopedic MSO

Delivered an RCM and operational analytics executive dashboard, providing daily insights on key performance metrics.

Behavioral Health MSO

Launched a credentialing business intelligence application, streamlining provider credentialing status tracking across payers.

Behavioral Health MSO

Enhanced cash collections by deploying advanced denials management analytics to swiftly identify, track, and manage payer denials.

Ophthalmology MSO

Provided comprehensive RCM analytics and site management services supporting over 140 locations.

Nationwide Allergy MSO

Improved best practices across a multi-site through executive analytics and operational reporting.

Dermatology MSO

Integrated RCM executive analytics across multiple EMRs and disparate systems.

Prominent Orthopedic MSO

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SCALE Data Analytics provides value driven technology solutions that help organizations monetize value from their data.

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